Order processing
Review and Submit
Double-check all details and click “Create Order” to submit.
Importing Orders
For bulk order processing or integration with e-commerce platforms:
- Go to “Orders” → “Import Orders”
- Select your import format (CSV, JSON, or XML)
- Upload your file or connect to your e-commerce platform
- Map the fields to DuckTape WMS fields (first-time only)
- Review the order data preview
- Click “Import Orders” to process
Set up automated order imports from your online store to save time! Like a duck’s automatic homing instinct, your orders will find their way into the system without manual effort.
Order Fulfillment Process
Orders in DuckTape WMS follow a structured fulfillment workflow:
Pending
New orders start in the pending status, awaiting processing.
Picking
Items are gathered from warehouse locations.
Packing
Items are packaged and prepared for shipment.
Shipping
Orders are labeled and handed off to carriers.
Delivered
Orders have reached their destination.
Each step has its own dedicated tab in the Orders interface, making it easy to see where every order stands - like watching ducks progress across a pond!
Pick, Pack, and Ship
Picking Orders
Go to Picking
Navigate to “Orders” → “Picking” tab.
Create Pick List
Select orders to pick or use filters to create batch picks.
Print Pick List
Generate a picking document with optimized routes.
Gather Items
Collect items from their warehouse locations.
Mark as Picked
Scan items or manually update picking status.
Wave picking (picking multiple orders at once by location) can save significant time! It’s like a duck collecting multiple pieces of bread in one dive.
Packing Orders
Once items are picked, it’s time to package them:
- Go to “Orders” → “Packing” tab
- Select an order to pack
- Verify all items are present
- Scan each item as you place it in the package
- Add packing materials as needed
- Enter package dimensions and weight
- Mark the order as packed
Always double-check that you’ve included all items before sealing packages! A duck would never leave one of her ducklings behind, and you shouldn’t leave any items behind either!
Shipping Orders
The final step in order fulfillment:
Go to Shipping
Navigate to “Orders” → “Shipping” tab.
Select Order
Choose a packed order ready for shipping.
Select Carrier
Choose your shipping carrier (FedEx, UPS, USPS, etc.).
Create Label
Generate and print shipping labels.
Mark as Shipped
Update the order status and enter tracking information.
Send Notification
Automatically notify the customer that their order is on its way.
Managing Order Issues
Order Modifications
Need to make changes to an existing order?
- Find the order in the list
- Click “Edit Order”
- Make necessary changes to items, quantities, addresses, etc.
- Save changes
You can only modify orders that haven’t been shipped yet! Once the duck has flown the pond, you can’t change its flight path.
Order Cancellations
To cancel an order:
- Find the order in the list
- Click the “Actions” dropdown
- Select “Cancel Order”
- Provide a reason for cancellation
- Click “Confirm Cancellation”
Cancelled orders will automatically return allocated inventory to stock.
Returns Processing
Handle customer returns efficiently:
Create Return
Go to “Orders” → “Returns” → “New Return”.
Select Original Order
Search for and select the original order.
Specify Return Items
Select which items are being returned and the quantities.
Indicate Reason
Document the reason for each returned item.
Process Return
Issue refunds if needed and decide whether to return items to inventory.
Set up a dedicated return inspection area in your warehouse - like a duck’s quarantine pond for checking returning ducklings!
Order Analytics
Make data-driven decisions with these order reports:
- Order Volume: Track orders over time
- Fulfillment Time: Measure how long it takes to process orders
- Popular Items: See which products are ordered most frequently
- Customer Insights: View ordering patterns by customer
- Returns Analysis: Understand why items are being returned
Past performance is not always indicative of future results. Even ducks can change their migration patterns if conditions change!
Order Processing Tips
Remember, a smooth order process keeps your customers happy and coming back - just like ducks returning to their favorite pond year after year!